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Seats, teams and VAs

Standard plans have one login. To add people properly, you need a Custom Plan.

One seat on standard plans​

Essentials, Pro and Premium each include one seat: one person logged in at a time. If a second person signs in with the same details, the first session is signed out. So sharing a login doesn't give two people access at the same time.

Extra seats: Custom Plan​

If you and a partner or VA need to work at the same time:

  • Email support@arbisource.com and ask about a Custom Plan with extra seats.
  • Each seat gets its own login. Once your Custom Plan is set up, invite each person from Account → Seats with their name and email.
  • Seats on a Custom Plan share the scan queue, alerts and Replenishables.
  • A Custom Plan can also raise limits (scan queue size, alerts and so on) if you've outgrown the standard plans.

Support will put together a Custom Plan for your setup and confirm the details.

Tips for teams​

  • Keep Seller Central access separate: if someone else needs Seller Central, add them with Amazon's user permissions rather than sharing your password.
  • Give VAs a written SOP (Chapter 31) and your Lead Check minimums.
  • Discord access follows your plan; ask support if team members on a Custom Plan need their own access.

Checklist​

  • I understand that each standard plan allows one login at a time
  • I've emailed support if we need people working at the same time or higher limits