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Payments and invoices

This page explains how ArbiSource billing works, what "non-refundable" means, and where to find invoices for your records.

How you're charged​

  • Payment is taken on the card you added at sign-up (or the card on file after a change).
  • Monthly plans renew each month until you cancel.
  • Annual plans renew each year; remember an annual plan is charged in full when a trial ends (see Your free trial).
  • Currency follows your marketplace: £ for UK, $ for US.

Non-refundable​

Subscription payments are non-refundable. Cancel before a renewal (or before the trial ends) if you don't want the next charge. See Cancelling and coming back.

Failed payments​

If a renewal payment fails, click Subscription & Invoices on your Account page to update your card, then retry. If access stops, fix the card and contact support if it doesn't resume.

Invoices for your records​

Click Subscription & Invoices on your Account page to download invoices for your records. Your accountant can tell you how to treat them.

Screenshot coming soon

the Your Subscription panel on the ArbiSource Account page in a UK account with the Subscription & Invoices button, and the invoices list it opens.

Checklist​

  • My card on file is current
  • I know payments are non-refundable
  • I can find invoices in Account for my bookkeeping